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User support

A note to visitors: Please do not be too alarmed about the bug fixes listed on these pages. We try very hard to produce reliable software but occasionally problems surface, and when they do we rectify them as soon as possible. Each release comes with a 'Latest information' file that details all the changes (except for the most minor) made in each build, with all bug fixes detailed. Our experience is that our users prefer the candid approach to one of denial and slipstreamed changes. We operate low price subscription update schemes for our three programs which keep users up to date during the period of the subscription.

New: Online suppport forum - ask your questions and give us your feedback

These are to replace our old Help Desk which will remain accessible for a month or two for read-only access.

SuperBeam and ProSteel manual

 NEW: A 90-page manual covering SuperBeam and ProSteel. £5.99 + P&P. This replaces the previous DVD box manuals and reinstates much of the technical background information that was in the earlier A5 manuals. Orders for this manual are handled by Lulu, a print on demand service - please allow 7-10 days for delivery. Do not send orders for manuals to us as we will have to return them to you.
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Web update option

If you are running SuperBeam 4.2- or ProSteel 5 and have current update cover you can download updates from our website as soon as they become available. See How to use the web updates facility. From May 2008 we will send you the latest disk each year when you renew your update cover, but between updates we will not now being doing so.

Recommended reading

See our list of recommended books. Your suggestions for further additions to the list are welcome.

Have your site listed on our Users' Sites page

If you are a registered user of the current version of SuperBeam 4 or ProSteel 5 and would like a link to your site or home page click here to send us details of your site address.

Who are all these people?

We'd like to pretend that we wrote every last line of code within our programs. Alas, life's too short! The disclaimer screens on our programs state that code within them is used under licence from the copyright holders. To give credit where it's due, the names refer to the following products:

Borland Inc. - Delphi 2007, the development system used to write our applications

Gnostice Information Systems - PDF generation code

TMS Software - Numerous dialog components - data entry grids etc

JRsoftware - the Inno Setup installer program

Francois Piette - ICS Internet access components

Thank you to you all!
ProSteel is a trademarks of Survey Design Associates Limited
SuperBeam and EuroBeam are registered trademarks of Survey Design Associates Limited
© Survey Design Associates Ltd, Kestrel House, 111 Heath Road, Twickenham, Middx. TW1 4AF, U.K.
Tel: +44 (0)20-8744 2002   Fax: +44 (0)20-8891 0866.
Top Last revised 24 April 2008